Refund and Cancellation Policy

Requesting a refund

For a payment issue or refund request, email hello@tryclothai.com from the email address associated with your account. Include your order number, the purchase date, and the reason for your request. You can also submit a request through Support tickets when that feature is available. Do not send card numbers or other payment credentials.

We will reply to refund requests within 48 hours. We review requests individually, taking into account the purchase, use of Credits, and the circumstances. Approval and payment processing may take longer. Any refund approved will be submitted through the original payment provider; the provider and your bank determine when it appears. Your rights under applicable consumer law, including any applicable right of withdrawal or remedies for a faulty service, are not limited by this policy.

Canceling a subscription

Monthly plans renew automatically until canceled. To cancel, sign in and use Billing. Canceling stops future renewals. Cancellation alone does not automatically refund a payment; contact us to request a refund. Unused subscription Credits retain their stated expiration, and can be used for try-ons while valid.

Failed generations and Credits

If a paid generation is recorded as failed or canceled, its charged Credits are restored to their original grants and remain subject to their original expiration. If a free generation fails or is canceled, the free attempt is restored. An approved payment refund may result in Credits associated with that order being deducted. Credits have no cash value and cannot be exchanged for cash except where required by law.